Cancellation & Returns
We Urge Our Customers To Choose Carefully.
- The majority of BB Furnishing items cannot be resold for health or hygiene reasons once unwrapped. Due to these reasons, we do not normally allow cancellation or give refunds if customer simply changes his/her mind or makes a wrong decision.
- Any cancellation decision has to be made in writing via letter/email to BB Furnishing or make request personally at respective showroom with the original invoice.
- A SGD100.00 + GST administrative charge will be incurred if the cancellation decision is less than fourteen (14) days before delivery date.
- Any cancellation decision after delivery will subject to a SGD200.00 + GST administrative charge unless it can be safely and clearly determined that it is a manufacturer’s defect that is beyond remedy or repair.
- Return item should be in their original condition, and BB Furnishing may have a right of action against the customer for compensation if found damaged or misused by customer.
- There will be a labour/transport charge of SGD100.00 + GST for the picking up of items on cancellation after delivery.
- Cancellation & refund is not applicable for custom-made and special order products. It is also not applicable for request made after fourteen (14) days of delivery.
- Customer is required to sign a cancellation/refund form upon the agreement between BB Furnishing.
- All customer claims are strictly limited to, and shall not exceed, the price of the purchased item(s) in question.
- For any refund, except as otherwise noted, BB Furnishing will credit the same credit/debit card account on which the customer charged the original transaction, or BB Furnishing will mail customer a refund cheque from our corporate office within twenty (20) days if customer made your payment by cash, cheque, or bank transfer.
Updated: 30 May 2015